Cigna Network Launch

Employers with 20 or more out of state subscribers are eligible to offer the Cigna – Choice Fund PPO Network.

Employers that have fewer than the 20 out of state subscribers will continue to access out of state benefits via the First Health Network.

Employers that have already met the 20-subscriber threshold will not be asked to re-validate their eligibility from year to year.

Yes. All employers will be reassessed to determine their eligibility for the Cigna – Choice Fund PPO at renewal. For groups that have already qualified, this reevaluation processed will not be required (see above).

No. MotivHealth has been advised that Cigna will not make an exception to their 20 out of state subscriber minimum.

Utah based MotivHealth members will continue to utilize the FirstHealth Network when seeking medical services outside of Utah.

Cigna eligible members receiving medical services within the state of Utah would need to receive services from Cigna providers.

Yes. All eligible employees will receive MotivHealth/Cigna medical ID cards. Eligible employees should expect to receive their new medical ID cards in the coming weeks.

Yes. All members of MotivHealth, regardless of network, will continue to have access to our incentive programs. With that said, members outside of Utah can expect to have fewer Prompt Pay options due to timing, access, and Cigna’s pre-authorization process.

Eligible members seeking to find in-network Cigna providers will need to visit mycigna.com and perform a provider search. Members will need to create a Cigna account in order to access the provider directory.

Yes. All MotivHealth members, regardless of network, will be able to access our 24/7, 365 customer support team.  Should Cigna’s customer support team be required, our team will provide a warm transfer to ensure a seamless user experience.

Because eligibility is based on the zip code of the policy holder, dependents would need to access benefits, via the First Health Network.

Since you will not be able to create your personal Cigna account until after your effective date, you’ll want to visit Cigna.com in order to find in-network providers and facilities in your area. Once on the Cigna.com landing page, you’ll want to click on “Find a Doctor, Dentist or Facility” to begin your search. Thereafter, you’ll be asked a few simple questions before being able to identify in-network providers. When prompted, please remember to indicate your status as a guest and to select PPO, Choice Fund PPO as your “plan” to ensure the right in-network providers are displayed.

View step-by-step instructions here.