MotivHealth FAQs

by | Feb 22, 2022 | Health Insurance, HSA, Member Programs

Is my procedure covered by MotivHealth?

Simply give us a call at 855-582-4472, and a Personal Health Assistant will be happy to let you know whether your procedure is covered.

Why didn’t you cover anything on my claim?

Under any health plan, members pay 100% of costs before the deductible is met. After the deductible is met, insurance will pay a portion of your eligible medical claims (also known as the coinsurance phase). If your claim wasn’t covered, it usually means you either 1. Haven’t met your deductible yet, or 2. Your claim wasn’t an eligible medical expense. Regardless, if you have concerns or questions about coverage, please call us. Though high deductibles may feel heavy on your wallet at first, they truly do save healthcare dollars in the long run. And don’t forget, you can pay your deductible with tax-free withdrawals from your HSA.

Can you help me find a provider?

Yes! Our Personal Health Assistants look forward to helping you find the best care at the best price. If you need help finding a provider, simply call us anytime or utilize the Search Tool available in your member portal.

Can you activate my HSA card?

Activating your HSA card is simple. If you’ve noticed a pattern by now, it’s CALL US. We welcome your calls! Our Personal Health Assistants are happy to walk you through activating your HSA debit card.

How do I get the best care at the best price?

Call a Personal Health Assistant before any procedure. PHAs can inform you of your options and are happy to help you get your procedure scheduled too!

How do I find out if the medication I am taking qualifies for prescription assistance?

If you are taking a medication that costs $200 or more a month, including insulin, we can help you lower or eliminate your out-of-pocket costs. Call our prescription assistance team at 385-247-1030 to see how much you may be able to save.

Do you have a question that wasn’t covered here? Ask us in the comment section below!

Steps Program Basics


Why Participate: So, you and your covered spouse can earn $1 for each day you walk 8,000 or more steps up to 20 days a month. All incentives earned this way are deposited into your HSA.

How to Participate: Create your MotivHealth member account. Sync an eligible device (Garmin, Fitbit, or Apple) and walk your way to $1 a day.

Who’s Eligible: You, the policy holder and a covered spouse.

Rx Program Basics


Why Participate: Spending $200 or more on prescriptions each month? We can help you eliminate or significantly lower your out-of-pocket costs.

How to Participate: Simply call one of our Prescription Benefit Analysts:
(385) 247-1030

Who’s Eligible: You, the policyholder and your covered dependents.

Prompt Pay Program Basics


Why Participate: Save between $250-$3,000 on out-of-pocket costs on planned medical procedures.

How to Participate: Simply call us before your scheduling your procedure, and we'll help you find a participating Prompt Pay facility / provider.

Who's Eligible: You, the policyholder and your covered dependents.

Price Transparency Tool Basics


Why Participate: Lower your out-of-pocket costs by empowering yourself to take charge of your healthcare.

How to Participate: Our Price Transparency Tool is accessed via your member portal. Simply create your account and click "Find Care."

Who's Eligible: You, the policyholder and your covered dependents with member accounts can access this tool.