MotivHealth member, Jeffrey Smith, recounts his experience with MotivHealth when his wife, Terri Smith, faced a challenging diagnosis. The time Jeffrey took to tell their story and help us know Terri better is much appreciated, and we cherish the opportunity to provide assistance during a tough time.
When Terri was diagnosed with stage four kidney cancer, Jeffrey didn’t know where to begin. “We sat around for a month and did absolutely nothing,” he says. When Terri took a turn for the worse, Jeffrey pleaded with doctors to do something. “I called my [MotivHealth] nurse advocate, Kari, and she said, ‘If you think something is wrong, something is wrong.’” Doctors finally discovered three brain tumors.
“I got the go ahead from MotivHealth to go after this thing,” says Jeffrey.
Doctors explained that Terri should get a CT and an MRI right away.
“I called somebody on the phone, and by the time I got off the phone with [MotivHealth] I had a pre-authorization.”
Terri was able to get both her CT and MRI completed in one trip.
“If you look through [Terri’s] eyes,” says Jeffrey, “It was always just handled on the insurance. She didn’t have to worry when she went in…they were always ready. If we needed a pre-authorization, they did it. In a scary, awful situation, MotivHealth made it where it was manageable. And when we got off the phone, she didn’t have to worry about it.”
When Terri had to make an important prescription change, MotivHealth was able to cover it within one day because,
“MotivHealth did what they were supposed to and made it happen,” Jeffrey says.
The MotivRx team helps members quickly find lower-cost coverage for their medications.
At MotivHealth, you are not just a number. We are real people helping real people and we build personal connections with our members. We are grateful that, at the very least, we were able to alleviate the stress of finding insurance coverage during such a difficult time for Jeffrey and Terri.
“I’m a show me guy,” says Jeffrey. “If you don’t prove it to me I’m not going to believe you. And by the time we got off the phone, I believed.”
Call us at 844-234-4472 24/7/365 when you have any questions or need help obtaining pre-authorizations or coverage. We guarantee that we will do everything we can to help you quickly find care.
This is a touching experience. Not used to being ‘moved’ by an insurance company post, but this one got to me. Thanks for sharing this. Truly.
Beautiful story. Thanks for sharing this, and for all that you do at MotivHealth to go beyond the norm towards helping people in their trying times.
WOW!! This actually gives some comfort. With everything else Jeff and Terri had to deal with, I am comforted to know they didn’t have to worry about insurance issues. Thank you, MotivHealth. I know with what little I have had to use them, they have been outstanding!
From the Ambulatory Surgical Center side, we are able to provide the best care with the fastest scheduling time. Working with Motiv’s Smart Pay program, they make this possible. The patient’s are happy with how easy Motiv makes the process. We have been working together with Motiv over the past 4 years. Hats off to Motiv!