Coronavirus: Employer & Agent FAQs

During these unprecedented times, we wanted to let you know that MotivHealth remains committed to doing all it can to provide our clients with the same exceptional service, delivery, and support they’ve come to expect and deserve.

The following information is meant to offer insight as you work with our shared clients and assist them in making critical decisions regarding their current medical insurance and employees. All information shared reflects current knowledge and MotivHealth policy for the date specified.

HAVE QUESTIONS? CALL US 24/7 @ 844-234-4472

Does MotivHealth cover COVID-19 testing as a preventive service?

Yes, MotivHealth is covering COVID-19 testing as preventive. However, all medical intervention resulting from a positive test will be subject to the member(s) deductible, coinsurance, and max out of pocket.

What is MotivHealth’s policy regarding employees furloughed as a result of COVID-19?

MotivHealth will allow employees that have been furloughed or have had their hours temporarily reduced due to COVID-19 to remain active and eligible for medical coverage, so long as their employer has defined them as “active” and premium payments continue to be made.

Will MotivHealth allow terminated employees or those temporarily laid off to remain active with medical coverage as a result of COVID-19?

MotivHealth will not allow employees that have been terminated or temporarily laid off to remain active on medical coverage. However, employees may be eligible for COBRA due to being terminated. 

Will MotivHealth allow employers to make changes to their eligibility, enrollment, or benefit strategies mid-year as a result of COVID-19?

MotivHealth will allow employers to request alterations to their existing benefits. However, MotivHealth reserves the right to approve or deny those requests, per our contract and to ensure legal standing. In certain scenarios, acceptance of a change in benefits will result in a special enrollment period or SEP.

What is MotivHealth’s policy regarding deferral of premium payment in lieu of COVID-19?

Generally, MotivHealth will not allow employers to defer premium payment. However, MotivHealth does understand the uniqueness of the times and reserves the right to evaluate requests on a case by case basis. Should you want to discuss payment options on behalf of your client, please contact your assigned account manager.

At this time, will MotivHealth re-evaluate existing rates based on a reduction in headcount, as stated in their underwriting guidelines?

MotivHealth will evaluate each situation on a case by case basis to account for each employer’s unique circumstance. Per our contract, MotivHealth does reserve the right to have rates change based on a reduction in participation and/or eligibility.

Does MotivHealth anticipate delivering renewals on time or will it be open to extending rate periods and/or postponing renewals?

MotivHealth doesn’t expect renewals to be delayed or postponed at this time.

What additional services is MotivHealth offering to assist its clients during the COVID-19 pandemic?

On March 1st, 2020, MotivHealth expanded telehealth services, via HealthiestYou, to all clients not currently utilizing the service. The expansion of this free, temporary virtual service is meant to provide MotivHealth members with greater access to medical providers and clinical insight at this time. This limited trial is expected to expire at the end of May 2020. MotivHealth will allow the use of many other appropriate telehealth services from in-network providers at our allowable charges including most consultations, disease, conditions, and medicine management. Early medicine refills can be requested as well as extensions to prior authorizations.

What resources are available for small employers seeking assistance during the COVID-19 pandemic?

MotivHealth recommends impacted employers work with the following SBA programs when seeking assistance during this unprecedented time: 

  • Paycheck Protection Program
  • Disaster Loans
  • SBA Debt Relief
  • SBA Express Bridge Loans

Additional assistance regarding these programs can be found by visiting: www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources

What options are available to assist my employees during the COVID-19 pandemic?

MotivHealth recommends you inform your employees of the following programs meant to provide relief during these challenging times:

  • Expanded Unemployment Insurance
  • Expanded Leave Options
  • ACA Enrollment Opportunities

Additional assistance regarding these programs can be found by visiting: www.dol.gov/coronavirus

What should I do if I have additional questions?

For all other questions or to learn more about how MotivHealth continues to respond to the COVID-19 pandemic, please visit motivhealth.com/coronavirus/ or contact your account manager. In addition, members with questions regarding their benefits and coverage, please have them contact MotivHealth by dialing 844-234-4472.

*MotivHealth reserves the right to update our position as new laws are passed and as more information becomes available from applicable providers, state officials, and federal entities.

​Copyright © 2020 MotivHealth Insurance Company. All Rights Reserved | Privacy Policy

​Copyright © 2020 MotivHealth Insurance Company.
All Rights Reserved | Privacy Policy

Steps Program Basics


Why Participate: So, you and your covered spouse can earn $1 for each day you walk 8,000 or more steps up to 20 days a month. All incentives earned this way are deposited into your HSA.

How to Participate: Create your MotivHealth member account. Sync an eligible device (Garmin, Fitbit, or Apple) and walk your way to $1 a day.

Who’s Eligible: You, the policy holder and a covered spouse.

Rx Program Basics


Why Participate: Spending $200 or more on prescriptions each month? We can help you eliminate or significantly lower your out-of-pocket costs.

How to Participate: Simply call one of our Prescription Benefit Analysts:
(385) 247-1030

Who’s Eligible: You, the policyholder and your covered dependents.

Prompt Pay Program Basics


Why Participate: Save between $250-$3,000 on out-of-pocket costs on planned medical procedures.

How to Participate: Simply call us before your scheduling your procedure, and we'll help you find a participating Prompt Pay facility / provider.

Who's Eligible: You, the policyholder and your covered dependents.

Price Transparency Tool Basics


Why Participate: Lower your out-of-pocket costs by empowering yourself to take charge of your healthcare.

How to Participate: Our Price Transparency Tool is accessed via your member portal. Simply create your account and click "Find Care."

Who's Eligible: You, the policyholder and your covered dependents with member accounts can access this tool.

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