Please note the publication date of this article. Some information may be out-of-date as  Coronavirus news and recommendations change quickly. For more information, read recent updates here or visit

The recent outbreak of Coronavirus disease 2019, also known as COVID-19, has sent the stock market, the media, affected communities, and even whole countries into a frenzy as healthcare officials assess the current status of the outbreak, the risks it poses, how the disease spreads, and the best way individuals can protect themselves.

While it can be easy to panic, it’s important to stay calm and listen to instructions and recommendations provided by healthcare professionals.

As your insurance company, MotivHealth seeks to provide you with the most accurate information on how you can protect yourself and loved ones from any health crisis as well as provide you resources for support and additional information.

Quick FAQS about Coronavirus

What is MotivHealth doing about Coronavirus?

At MotivHealth, we believe it is important to follow information and guidelines set by health organizations such as the Center for Disease Control (CDC) and the World Health Organization (WHO). 

In any circumstance, especially in the case of an outbreak, we provide our members with helpful, accurate information set by these health organizations. 

By being an insured member of MotivHealth, you have access to excellent coverage as well as a 24/7 support team with information regarding benefits and guidance for any medical event, including the COVID-19 outbreak.

In an event such as the COVID-19 outbreak, please utilize our 24/7 support and telemedicine resources.

Have questions? Call us. 844-234-4472

What is Coronavirus or COVID-19?

COVID-19 is a respiratory illness part of a large family of viruses that cause illness ranging from the common cold to more severe diseases. A novel coronavirus (nCoV), such as COVID-19, is a new strain that has not been previously identified in humans.

How is COVID-19 spread?

COVID-19 appears to be spreading from person to person. It can be spread by respiratory droplets when someone infected with the virus coughs or sneezes. It’s possible that a person who touches a surface or object contaminated by the virus then touches their mouth, nose or face can also get the virus.

What are the known symptoms of COVID-19?

Symptoms of COVID-19 consist of fever, cough, shortness of breath, and overall breathing difficulties. Learn more.

How do I protect myself and others?

Standard recommendations to prevent infection spread include regular hand washing, covering mouth and nose when coughing and sneezing, and thoroughly cooking meat and eggs. Avoid close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing. You should also avoid any unnecessary travel, especially to areas of outbreak.

What should I do if I am sick?

You should stay home when you are sick, cover your cough or sneeze with a tissue, clean and disinfect frequently touched objects and surfaces, and avoid contact with others.

If you’ve traveled to an infected region within the last 14 days or were in close contact with someone who has the infection and begin to feel sick with fever, cough, or shortness of breath, seek medical care. Call your primary care provider before going to a healthcare facility and let them know your symptoms to limit exposure to others and avoid spreading the virus.

If you have questions regarding your MotivHealth benefits as they pertain to COVID-19, please call us. 844-234-4472

How do I go about testing for COVID-19?

Testing for COVID-19 is considered preventive care and is covered at 100%. Tests are available as needed but are not necessary for everyone. Currently, testing is available at a wide range of facilities.

Please contact your state health department regarding questions on availability and location. 

Have questions? Call us. 844-234-4472

Have questions? Call us. 844-234-4472

Steps Program Basics

Why Participate: So, you and your covered spouse can earn $1 for each day you walk 8,000 or more steps up to 20 days a month. All incentives earned this way are deposited into your HSA.

How to Participate: Create your MotivHealth member account. Sync an eligible device (Garmin, Fitbit, or Apple) and walk your way to $1 a day.

Who’s Eligible: You, the policy holder and a covered spouse.

Rx Program Basics

Why Participate: Spending $200 or more on prescriptions each month? We can help you eliminate or significantly lower your out-of-pocket costs.

How to Participate: Simply call one of our Prescription Benefit Analysts:
(385) 247-1030

Who’s Eligible: You, the policyholder and your covered dependents.

Prompt Pay Program Basics

Why Participate: Save between $250-$3,000 on out-of-pocket costs on planned medical procedures.

How to Participate: Simply call us before your scheduling your procedure, and we'll help you find a participating Prompt Pay facility / provider.

Who's Eligible: You, the policyholder and your covered dependents.

Price Transparency Tool Basics

Why Participate: Lower your out-of-pocket costs by empowering yourself to take charge of your healthcare.

How to Participate: Our Price Transparency Tool is accessed via your member portal. Simply create your account and click "Find Care."

Who's Eligible: You, the policyholder and your covered dependents with member accounts can access this tool.

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